I cant log in to my account. All purchased products gone

[irrelevantart]

For a while, I'm not able to connect to my account.
But the error code I was getting at the top of the screen was so unclear that I thought there was an issue with the site.

Sometimes it said, "Something went wrong. Reload the page and try again." or "Login not found".

I tried to recover the password, tried to clear cookies and all data from my browser.

But today I tried to connect making a new account, and it worked, the account is empty, all my purchases are gone. But I still have the PayPal information about the purchases I made.
So it should be easy to recover that... right?

Also, something weird is that when I'm in the marketplace, this account doesn't have any information. But when I'm in the forums, it has my old username and icon.

(Just in case, I tried to go to the help desk to get support, but it doesn't seem to be a way to send a ticker... but you can only check FAQ)

Any help is appreciated!

[irrelevantart]

This is how the account looks on the marketplace.

And this is how it shows up on the forums.

I cross out the name because it's different from the display name that shows up on the forums.
Don't remember if this site has login name and display names separated, so just in case.

If it doesn't, then the name that shows up at the top of the screen is different to the one on the forums.
And both are also different to the one on the marketplace.

Forums: IrrelevantArt
Top of the screen in Forums: "Name 2"
Marketplace: "Name 3"

[malcom]

Your account seems to be wiped clean. You'll have to contact support:
Support@cubebrush.co
We'll let them know that an email is coming through.

[irrelevantart]

Thanks, ill send em a message.
I send a message on the "Contact us" tab but didn't get any answer yet.
Hopefully this can be solved.

[irrelevantart]

The issue has been solved! thanks for the support! =D

[malcom]

We're happy this was resolved for you.